Returns & Refunds Policy

Due to the perishable nature of food items, American Candy only accepts returns for products that arrive damaged, expired, or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged items, the shipping box, and the packing slip as soon as your order arrives.

• 2.
  Contact Support

  Email our customer service team with your order number and the photos of the affected candy items.

• 3.
  Review Process

  Our team will review your request within 2 business days to verify the damage or error according to our quality standards.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.