Frequently Asked Questions
Everything you need to know about your favorite American sweets and treats.
Are your products imported directly from the USA?
Yes, all our products are 100% authentic and imported directly from licensed distributors in the United States to ensure you get the genuine American taste.
What is the shelf life of the candy?
We monitor our inventory daily to ensure freshness. Most candies have a shelf life of 6 to 12 months. Please note that American date formats are typically MM/DD/YYYY.
Do you offer international shipping?
Currently, we ship nationwide. Shipping costs and delivery times vary depending on your location and the size of your order. Standard delivery usually takes 3-5 business days.
How do you handle heat-sensitive items like chocolate during summer?
During warmer months, we use thermal packaging and gel packs for chocolate items. However, we recommend being present for delivery to ensure items are not left in a mailbox or on a porch.
Can I return food items if I change my mind?
For health and safety reasons, we cannot accept returns on food products. If your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you provide nutritional information for allergies?
Full ingredient lists and allergen warnings are printed on the original packaging. If you have specific concerns regarding gluten, nuts, or dairy, please contact us before purchasing.